Enterprise Performance Management - Financial Excellence and Beyond by SAP America Inc. Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor more... >> Discover more offerings from SAP America Inc.

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Desperate Times Call for Strategic Measures, Part II by Atos Origin November 04, 2009 - (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Becoming Proactive In Application Performance Management by Compuware Corporation January 09, 2009 - (Free Research) Poor application performance results in significant financial losses for most companies. Find out why, and more importantly how to avoid these losses by moving toward proactive application performance management, in this research from Forrester Consulting commissioned by Compuware. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees by IBM October 01, 2009 - (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Auto Club Group - AAA Attains Executive-level Visibility into Critical Application Performance by Compuware Corporation July 16, 2009 - (Free Research) How AAA improved operational efficiency by automating performance-monitoring efforts and provided executive-level dashboards with real-time views of application performance. Also, how AAA established baselines for ongoing performance monitoring and service levels. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Designing Compelling Business Intelligence Business Cases for an SAP® Software Landscape: Scenarios for Leveraging Solutions From SAP and Business Objects by SAP BusinessObjects June 19, 2009 - (Free Research) A recent worldwide survey listed business intelligence (BI) as CIOs' number one priority for 2008, the third consecutive year BI topped the list. From a business user perspective, this translates into more interactive and pervasive BI, both creating a richer user experience and reaching every place where work is done. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Performance First: Performance-based Network Management Keeps Organizations Functioning at Optimum Levels by NetQoS, Inc. October 22, 2009 - (Free Research) In this whitepaper, you will learn about the current shift in focus from network availability to application performance and how a new management model, what NetQoS calls Performance First™, will empower you to advance to the next level in managing your network for application performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters April 14, 2009 - (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Fundamentals of a Well-Built SAN by Hewlett-Packard Company August 12, 2009 - (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: Best Practices for DB2 on z/OS Performance by BMC Software, Inc April 17, 2009 - (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance. (EBOOK) VIEW ABSTRACT | GO TO

BMC SQL Performance for DB2: Two Minute Explainer Video by BMC Software, Inc April 24, 2009 - (Free Research) Inefficient DB2 applications can waste MIPS and cost an organization thousands while mainframe application demand continually grows. Learn how BMC's SQL Performance solution for DB2 can reduce CPU MIPS, improve DB2 application performance, correct problems before they occur, and enable staff to work on more productive tasks. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez July 09, 2009 - (Free Research) Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Spend Analytics: A Foundation for Procurement Performance Management by SAP America Inc October 08, 2008 - (Free Research) Read this white paper from SAP for an interview with Kathleen Wilhide, research director of IDC’s Compliance and Business Performance Management Solutions program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: The New Era of Network Performance Management by SearchNetworking.com October 20, 2009 - (Free Research) Today's networks are highly complex, dynamic environments that demand comprehensive performance management. Fortunately, technological advancement is simplifying management and addressing new challenges. This eBook explains why management is more important now than ever and how it can help deliver business-critical applications better and faster. (EBOOK) VIEW ABSTRACT | GO TO

Reality Check: The New End-to-end Application Performance Management Imperative Virtual Seminar by Compuware Corporation October 15, 2009 - (Free Research) What Application Performance Management tactics and best practices can you apply to ensure a good end-user experience? What process and strategy can you institute to enable your IT organization to align with the business? What can you do to prepare for the additional complexities that virtualization, cloud and SOA can bring to your environment? (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Performance Management Applications Overview by Oracle Corporation December 01, 2008 - (Free Research) Hyperion performance management applications deliver a wide range of Business benefits as well as IT benefits; this overview outlines key benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Performance Management - Financial Excellence and Beyond by SAP America Inc February 2008 - (Free Research) Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Financial Performance Management: Optimize Financial Performance for a Competitive Edge by SAP America Inc January 2009 - (Free Research) Applications for financial performance management, part of SAP® solutions for enterprise performance management, cover the full life cycle of financial management and put you in control of performance. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Presentation Transcript: What is End-to-End Application Performance Management? by Compuware Corporation August 2009 - (Free Research) It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

What is End-to-End Application Performance Management? by Compuware Corporation August 2009 - (Free Research) It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices: Application Performance Management, Datacenter by Compuware Corporation June 2009 - (Free Research) How APM delivers true end-to-end application service for heterogeneous environments, including distributed and mainframe. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices: Application Performance Management, Overview by Compuware Corporation June 2009 - (Free Research) Discusses end-to-end APM as a process focusing on the key areas that impact overall service delivery: design, implementation and operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Performance Management Best Practices by Orange Business Services April 2009 - (Free Research) The articles in this E-Guide include "Application performance management: Developing a strategy", "Understanding the network application environment", and "Application performance management: How to prepare for new applications with an impact analysis". If you've got a question about application performance management, the answer is probably here. (EGUIDE) VIEW ABSTRACT | GO TO

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